iCare

An application to help you deal with anxiety and stress and take care of your mental health

Overview

MY ROLES AND RESPONSIBILTIES

UX Research
User Flows and Personas
Ideation, Brainstorming and Sketching
Wireframing and Prototyping
User Testing

PROJECT

Timeline : January 22 - April 22

Team : 4 members

Problem Statement

There has been a 13% rise in mental health conditions worldwide, with suicide the second leading cause of death among 15 to 29-year-olds.

Mental health services do not reach about 55% and 85% of people in developed and developing countries, respectively.

Most chatbots focus on only depression and autism, whereas anxiety is less targeted.

Our goal is to take care of users' stress and anxiety and motivate them in their daily life.

Research and Analysis

LITERATURE REVIEW

We started by reading research papers in order to learn about the work done in the field of mental health. Our focus areas were:

Algorithms and datasets in today’s healthcare
How sensor data can be used to determine stress/ anxiety/ panic attacks
How do people cope with anxiety/ stress/ panic attacks in medical/ non-medical ways
Issues with current applications and solutions

INSIGHTS

Intransparent

algorithm

Hard to find out

the causes

Data privacy concerns

AI cannot replace clinical advice

COMPETITIVE ANALYSIS

Then we did the market study with 10 mobile applications and 4 smartwatch/fitness band applications in a similar space of mental health

We learnt that most applications were non-conversational and still required users to take action and keep track of their mental health conditions by themselves

This helped us find a potential area of improvement to focus on for our project

USER SURVEYS

We conducted a survey to understand more about our users and their requirements by asking them questions like In which areas of your life have you faced mental health difficulties? or What do you do to manage stress on a daily basis? and a few more. We got 76 responses and a lot of insights from those.

INSIGHTS

Background

have faced mental difficulties in academic studies/professional work

Usage of Technology

use system health applications to track data and monitor health

use wearable devices (smartwatch/ fitness band) on a daily basis

Top 3 activities people do to manage anxiety/ stress

Listen to Music
(72%)

Talk to Someone
(61.3%)

Physical Exercises
(60%)

USER INTERVIEWS

We conducted 14 interviews with the users to deep dive into the problem and :

Gain insights into individuals’ daily routine and habits
Understand individuals’ approaches to mental health/self-care
Understand the barriers they face in managing their mental health

SME Interview: Different methods work for different people

EMPATHY MAP

We mapped out what the users think and feel, say and do, hear, and see to identify the users’ pains and gains.

It helped us gain an understanding of users’ actions and behaviours and establish common ground on users’ needs.

PERSONA

CUSTOMER JOURNEY

FEATURE SELECTION

We used MoSCoW to decide our features out of the multiple ideas we had gathered. Our prioritised features were:

Journaling
Reminders and notifications
Activities

Wireframes

User Testing

User Testing I

Low fidelity wireframes
5 users
Moderated virtual usability testing
5 tasks
30 mins

What users liked?

Customizable features
Simple to use application
Holistic approach to mental health
Smooth user flows
Balance between customization & AI recommendation

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What users didn't like?

Long onboarding process
Missing qualitative feedback
Need more insights into physical health data
Lack of clarity on data usage
Cosmetic changes to make UI more intuitive

User Testing II

High fidelity prototype
10 users
Moderated virtual usability testing
8 tasks
30 - 45 mins

What users liked?

Ability to track progress
Personalization through tips and journalling
Easy approach to journalling and being more self-aware
Holistic and well-integrated
Visuals and color pallete

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What users didn't like?

Less control on how data is being used
Aesthetics in the watch UI
Missing parity in watch and mobile UI
Use of words that reflect the use of AI and standardize it across different flows

Prototyping

DESIGN SYSTEM

We created a design system that included all the common reusable components like colours and fonts as assets, all the forms of buttons including primary, secondary and text buttons, and form fields, search bars, nav bars, cards, list items and pop-ups, font styles etc. to aid in transitioning to high-fidelity prototypes.

It helped us increase efficiency by reusing the components and also maintaining consistency.

FINAL PROTOTYPE

Onboarding:

Easy and quick
Set your preference for personalisation
Privacy options
Seamless connectivity between mobile and watch

Activities:

Provide users with a list of personalized activities based on user-set preferences.
Recommend similar activities based on the current statistics of activities fulfilled, coupled with any changes in preferences by the users.
We prioritized Music therapy for mobile and Meditation for Watch.